Conflicts and Negotiation at Workplace

Question: Discuss about the Conflicts and Negotiation at Workplace. Answer: Introduction Conflict and negotiation are one of the most essential components in anorganizationEvery organization whether big or small faces conflicts with the partners, fellow employees, mangers and general public. Negotiation is therefore an important tool through which the parties to the conflict find an easy way to amicably resolve the issues. Internal conflicts are caused due to disturbances inside the business organization whereas external conflicts are caused due to an outside party to the business. Conflict forms to be one of the most essential parts as two people working in a similar organization cannot have a similar opinion. Conflicts are caused due to difference in opinion among the people working in the organization (Moore, 2014). Whereas negotiation is a tool through which the people in the organization find a most appropriate way to agree to a topic that benefits both the entities. It is therefore difficult for a business organization to find a resolution for the conflict in order to find the most appropriate way to achieve the desired results. Conflicts occur when an individual has different belief and objectives while discussing the major business plans. Majority of business owners find some difficulty while negotiating with the other vendor. It is due to the fact that everyone wants to implement the most appropriate plan for the sustainability of the business (Armstrong and Taylor, 2014). Facts related to conflicts and negotiation Conflicts arise due to difference in opinion among the employees and employer. It is very difficult for the business organization to find out the most appropriate solution out of the given one. Under a diversified business environment people possess different set of ideas in business operations. It has become important for an individual to implement the sot appropriate plan by acquiring the most economic resources available with them. The overall process involves bargaining in between two or more people in order to attain the most appropriate way in order to retrieve the maximum result (Epstein and Buhovac, 2014). Conflicts and negotiation are the most and essential part of large size business organizations. It has become important to resolve the conflicts in an efficient manner in order to achieve desired set of results. They are mostly prevalent in a large sized business organization due to its vastness and difference in the opinion. The manager working at a high scale has a duty t o manage the disputes arising in the organization due to difference of opinions (Goetsch and Davis,2014). Functions Conflict management is the most appropriate tool used by the business owner to create favorable outcome. Larger business organizations have large negotiation skills whereas the small sized business organizations have an issue to overcome the conflicts occurring in the organization. Small sized business organization has a lower purchasing power than the large size business organization (Dipboye and Colella, 2013). Lower purchasing power in the organization creates the best possible way in order to attain the most appropriate state in a business organization. Conflict and management lead to several options that are created in order to attain the most appropriate situation while dealing with the stronger party. Employers follow the necessary steps while processing discussion options and solutions and identifying the most appropriate way while creating different strategies and approaches in order to achieve the desired result. Following these steps help in attaining different targets in case of difficult situations. These steps help in attaining the objectives in a systematic manner while negotiating with the issues (Clegg, Kornberger and Pitsis, 2015). Business organizations are using conflict negotiation as an important tool to create more favorable situation in order to attain desired results. Many business organizations understand that that they cannot accept the request during the conflicts. It is necessary to find out the best alternate among the given best solution. Availability of alternates makes it a difficult choice for an individual to overcome the problem in the organization. Negotiation has become an important tool to overcome the problem arising due to the given situation. Conflict resolution includes effective negotiation which will help in attaining desired result. Conflict may arise at the organization and it is difficult for an individual overcome the problems arising out of the conflicts arising inside the organization. It is necessary under a variable business environment in order to meet the desired results. It is necessary to negotiate with the best available resources in order to attain the effective result ( Heagney, 2016). Resultant The conflict and negotiation issue results in one party engaging in an unethical procedure. This practice badly affects the organization productivity. It is essential to resolve the issues in order to retrieve the maximum results in order to achieve desired results. The process of conflict negotiation and management need to effectively implemented in order to retrieve maximum result within the given time period. It is the role of employer to find out the most appropriate way to resolve the problems occurring due to the issues. Small business owner faces multiple problems when they are stuck up in the situation arising due to conflict. Large sized business organizations have multiple tools in order to overcome the situation arising due to conflicts inside the business organization. It is necessary to find out the most appropriate way to reduce the situation occurring due to internal conflict (Barak, 2016). Conflicts form to be an inevitable part in a business organization. It is necessary for the business entity to find out the most appropriate way to reduce the impact of conflict through Negotiation. These are various theories given by the eminent business leaders to remove conflicts arising inside a business organization (Wilton, 2016). There are different approaches related to the conflict management that help in reducing the gap occurring in between the actual and standard performance. Refusing to negotiate is not the solution while managing the conflicts arising inside the business organization. Reconciliation is the best way to reduce the effect of conflicts arising inside the business organization (Griffin, 2013; Sidaway, 2013). Conflict management models People do have a predisposition while considering that conflicts are bad for the business organization but there is positive effect of conflict in a business organization. It provide with various different tools to negotiate in a diversified business environment. There are two types of conflicts namely: functional conflict and dysfunctional conflicts (Turner, 2016). Functional conflict is positive in nature where both the parties disagree in a very healthy manner. The main focus is to improve the healthy relationship among people in case of functional conflict. This help in building better relationship inside an organization. In case of dysfunctional conflict the disagreement occurs in an unhealthy manner. Thisper of conflicts occur due to long term dysfunction relationship in between the people working in the business organization. This results in constant escalations and tensions within an organization. The purpose of conflict management is to resolve the issue inside the business organization while considering all the essential factors. The TKI model Thomas Khillman is one of the most efficient models used to resolve conflict in an organization. The model was developed 30 years ago and has published more than 7 million copies of it. This model is known to subsidize the conflicts arising inside the organization. It is a self scoring technique used by the large-sized business organizations this model is widely popular in managing the disputes. Ties model help in ascertaining characteristics in the two areas which include assertiveness and cooperativeness. The TKI model helps in finding most appropriate way to resolve the conflicts arising inside the business organization. Johari Window Johari Window is one of the most efficient techniques used by the people to understand the relationship in between the people in a better manner. The model was developed by the famous psychologist Joseph Loft and Harrington Inghman. The model is primarily used in self help group and corporate settings as an important tool to reduce the conflict occurring due to difference in opinion (Tran, 2016). The model is used by the people to enhance the level of communication in between them. The Johari Window provides with an efficient tool to seek effective information about you. The two key components of the tool are that one can blind trust other person by disclosing the information. Feedbacks help in learning important issue about the individual. This model is widely used to liberate internal issues arising in the organization due to difference in opinion (Saxena, 2015). Belbin team Belbin team role is an important negotiating tool in an organization to resolve the conflict in a team. The purpose of the model is to create a more balanced team by understanding the role given to a particular team. This model is mostly used by the team leaders and the developer in order to overcome the difference among the members of the team. This model can be utilized to ensure that necessary role is covered while analyzing individual strength and weakness. The Belbin model is recognized widely due to its implication in resolving issues arising in a team. It helps in developing an efficient interpersonal relationship. This model helps in understanding the strength and weakness of the team. The model therefore helps in removing issues arising in model (Lehmann-Willenbrock, Beck and Kauffeld, 2016). The conflict management is hence an important tool and these diagnostic mode help in understanding the conflicts and helps in implementing the most appropriate tool according to the situation. These tools are implemented as per the requirements and necessity arising in an organization. It is important for a business organization to understand the issues arising due to disturbance in the internal and external environment (Mostert, 2015). Contrast in between the diagnostic models and literature Review Conflict management has become an integral part in an organization. Large sized business organizations need to use important tools to solve the issues. Belbin Team Role model is one of the techniques used by the large sized business organization to resolve conflict in between team members. Communication is one of the most important tools used by the teams in large sized organizations to resolve disputes in an efficient manner. It is one of the most common techniques used by the employers to resolve problem. Whereas TKI is a self scoring technique used by the large-sized business organizations this model is widely popular in managing the disputes. Johari Window model is primarily used in self help group and corporate settings as an important tool to reduce the conflict occurring due to difference in opinion. The tools are used efficiently by the managers in large business organizations. During conflict resolutions these tools are used efficiently in managing team. Conflicts are inevit able in nature and it has become an important aspect by contradicting the current and previous situations. These tools help in managing conflicts efficiently. Area of improvement Conflicts in an organization occur on a regular basis due to difference in the opinion. Firstly it is necessary for the employers to look for the most appropriate techniques in order to achieve desired result. Secondly in a large sized business organization the senior manager should try to find out the most appropriate situation to resolve the conflicts at an initial stage instead of waiting for the longer time. It is the duty of the senior manager to resolve the problems occurring in the organization. Conflict management occurs at every place irrespective of the size of the organization. In a large size business organization the employers has duty to frame down the policies in an efficient manner in order to reduce the future consequences. However it is the duty of the employees as well to reduce the effects of conflict. They should try to find out the most appropriate way to reduce the consequences of the conflicts (Singh, 2008). Negotiation is a most appropriate manner through whi ch a person can evaluate the most appropriate technique in order to reduce the overall consequences of conflict. Conflict in interest take place due to difference in opinion among the employees hence it has become more important to reduce the ill-effects of conflict by proposing the most appropriate tools (Eunson, 2012). Conclusion The report examines the consequences of conflicts that arise in a business organization. It provides the information related to conflict and negotiation arising in a business organization. It is necessary for an individual to find out the most appropriate techniques in order to resolve the difference in opinion of the employees. There are various techniques like Thomas Khilman, Johari Window, and Belbin Team Model etc to resolve the dispute occurring in an organization. There is a necessity to find out the desired set of tools in order to reduce the chances of conflicts occurring in the organization. However the large sized business organization requires an efficient model to overcome the problem occurring in the organization. In a realistic world it has become important to implement the most appropriate tools and modern age techniques to reduce the consequences. References Armstrong, M. and Taylor, S., 2014.Armstrong's handbook of human resource management practice.Kogan Page Publishers. Barak, M.E.M., 2016.Managing diversity: Toward a globally inclusive workplace. Sage Publications. Clegg, S.R., Kornberger, M. and Pitsis, T., 2015.Managing and organizations: An introduction to theory and practice. Sage. Dipboye, R.L. and Colella, A. eds., 2013.Discrimination at work: The psychological and organizational bases. Psychology Press. Epstein, M.J. and Buhovac, A.R., 2014.Making sustainability work: Best practices in managing and measuring corporate social, environmental, and economic impacts.Berrett-Koehler Publishers. Eunson,B.2012. Conflict Management. John Wiley Sons Goetsch, D.L. and Davis, S.B., 2014.Quality management for organizational excellence. Upper Saddle River, NJ: pearson. Griffin, R.W., 2013.Fundamentals of management.Cengage Learning. Heagney, J., 2016.Fundamentals of project management.AMACOM Div American Mgmt Assn. Lehmann-Willenbrock, N., Beck, S.J. and Kauffeld, S., 2016. Emergent team roles in organizational meetings: identifying communication patterns via cluster analysis.Communication Studies,67(1), pp.37-57. Moore, C.W., 2014.The mediation process: Practical strategies for resolving conflict. John Wiley Sons. Mostert, N., 2015. Belbinthe way forward for innovation teams.Journal of Creativity Saxena, P., 2015. JOHARI WINDOW: An Effective Model for Improving Interpersonal Communication and Managerial Effectiveness.SIT Journal of Management,5(2), pp.134-146. Sidaway, R., 2013.Resolving environmental disputes: from conflict to consensus. Routledge. Singh,D B.2008. Managing Conflict and Negotiation. Excel Books India Tran, B., 2016. Communication: The Role of the Johari Window on.Handbook of Research on Effective Communication, Leadership, and Conflict Resolution, p.405. Turner, R., 2016.Gower handbook of project management.Routledge. Wilton, N., 2016.An introduction to human resource management.Sage.